Internal Support System
Internal Support System
Introduction
Packaged with every LiveJournal distribution is an internal support center; a set of pages that logs user requests and assigns them a ticket, so that they can return (FIX)
The support system was written and tailors to 3 types of users:
RequesterThe user who files the support request
VolunteerThe user who answers the question as best as they can
AdminThe user who approves screened answers and closes old/dead requests