97 lines
3.1 KiB
Plaintext
97 lines
3.1 KiB
Plaintext
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<?page
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title=>Submit Support Request
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body<=
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<?_include
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bml=>1
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code=>0
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file=>support-currentproblems
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_include?>
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<p>From here you can ask a question about <?_code return $LJ::SITENAMESHORT; _code?>. Make sure you've already checked the <a href="faq.bml"><b>Frequently Asked Questions</b></a>.</p>
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<form method="post" action="submit_do.bml">
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<?_code
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my $remote = LJ::get_remote();
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my $ret;
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LJ::set_active_crumb('supportsubmit');
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my $u;
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my %eh;
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if ($remote) {
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my $userid = $remote->{'userid'}+0;
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$u = LJ::load_userid($userid);
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foreach (qw(user name)) {
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$eh{$_} = LJ::ehtml($u->{$_});
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}
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$eh{'password'} = "_REMOTE";
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}
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$ret .= <<"END";
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<p><b>Your name:</b><br />
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<input name="reqname" size='40' maxlength='50' value=\"$eh{'name'}\" /></p>
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<p><b>Are you a $LJ::SITENAMESHORT user?</b><br />
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<table>
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<tr valign='top'>
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<td rowspan='2'><input type='radio' name='reqtype' value='user' checked='checked' /></td><td>Yes.</td></tr>
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<tr><td>Username: <input name='user' size='15' maxlength='15' value='$eh{'user'}' /> Password: <input type='password' name='password' size='15' value='$eh{'password'}' /><br />
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<?de (Replies to your request will be sent to the e-mail address associated with your $LJ::SITENAMESHORT account) de?></td></tr>
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<tr valign='top'>
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<td rowspan='2'><input type="radio" name="reqtype" value="email" /></td><td>No.</td></tr>
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<tr><td>Your email address: <input name="email" size='30' maxlength='70' /> (not shown to the public)</td></tr>
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</table>
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END
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return $ret;
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_code?>
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<p><b>Problem Area</b><br />
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Select what in particular you're having a problem with:
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<div style='margin-left: 30px'><select name="spcatid">
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<?_code
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use strict;
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use vars qw(%GET);
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my $ret = "";
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my $dbr = LJ::get_db_reader();
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my $sth = $dbr->prepare("SELECT spcatid, catkey, catname FROM supportcat ".
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"WHERE is_selectable='1' ORDER BY sortorder");
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$sth->execute;
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while ($_ = $sth->fetchrow_hashref) {
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my $selected = $GET{'category'} eq $_->{'catkey'} ? "selected='selected'" : " ";
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$ret .= "<option value='$_->{'spcatid'}' $selected>$_->{'catname'}</option>\n";
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}
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return $ret;
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_code?>
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</select></div></p>
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<p><b>Problem summary</b><br />
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Enter a descriptive one-line summary of the problem you're having. A good example would be "Client crashes in friends dialog". A bad example would be "URGENT! plz hlp me!!!! THX!!!".
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<div style='margin-left: 30px'>
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<input name="subject" size='40' maxlength='80' />
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</div></p>
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<p><b>Problem</b><br />
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And finally, enter your support request. If you want an intelligent fast answer, please <b>provide as much detail as possible</b>. The only rule is do <b>NOT GIVE OUT YOUR PASSWORD</b> because many people could read this request, not just <?_code return $LJ::SITENAMESHORT; _code?> staff.
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<div style='margin-left: 30px'>
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<textarea name="message" rows='20' cols='50'></textarea>
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</div></p>
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<p><b>Done?</b><br />When done, press <input type='submit' value="Submit" />.</p></form>
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<?hr?>
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<p>Back to the <a href="./">support area</a>.</p>
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<=body
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page?><?_c <LJDEP>
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link: htdocs/support/faq.bml, htdocs/support/index.bml
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post: htdocs/support/submit_do.bml
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</LJDEP> _c?>
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