20 lines
1015 B
XML
20 lines
1015 B
XML
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<chapter id="lj.features.support">
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<chapterinfo>
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<title>Internal Support System</title>
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</chapterinfo>
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<title>Internal Support System</title>
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<section id="lj.features.support.intro">
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<title>Introduction</title>
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<para>
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Packaged with every LiveJournal distribution is an internal support center; a set of pages that logs user requests and assigns them a ticket, so that they can return (FIX)
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</para>
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<para>
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The support system was written and tailors to 3 types of users:
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<itemizedlist>
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<listitem><formalpara><title>Requester</title><para>The user who files the support request</para></formalpara></listitem>
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<listitem><formalpara><title>Volunteer</title><para>The user who answers the question as best as they can</para></formalpara></listitem>
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<listitem><formalpara><title>Admin</title><para>The user who approves screened answers and closes old/dead requests</para></formalpara></listitem>
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</itemizedlist>
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</para>
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</section>
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</chapter>
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